Frequently Asked Questions
Where can I can further information?
For the full Terms and Conditions please click here.
To view the Privacy Policy please click here.
To see the No-Shows and Cancellations Policy click here.
Alternatively feel free to get in touch via phone, email or Facebook with any queries.
Who can attend Beth Kavanagh Naturopathy?
All are welcome and can get benefit from seeing a Naturopath - whether for a specific health concern or just a wellness check to see how you are tracking. If you have any specific access requirements please contact the clinic so we can determine how we can assist you.
How can I get an appointment if I work weekdays?
Late telehealth consultations are available on a Friday night until 8.30pm for those with limited availability during the day.
Do you perform mobile consultations?
With the availability of telehealth consults I am able to consult with anyone anywhere in Australia.
What qualification does a naturopath have?
Unfortunately anyone can call themselves a naturopath. However I have actually done the training and obtained a Bachelor of Health Science (Naturopathy) and so am able to be a member of an association (Australian Natural Therapists Association). I also hold a current Working with Children Check.
Why does an appointment cost so much?
I take the time to listen and ask questions and determine what factors have contributed to the current health condition. In additional I spend a lot of time researching for each of my clients to determine the best treatment options for them as an individual.
Will there be any additional costs?
Some physical examinations and/or testing may be performed by the practitioner during the consultation. Some in-house tests have a small cost associated with them. Consent will always be obtained from the client following an explanation of the procedure and it's cost and prior to commencing the examination.
The practitioner may request that the client perform some self testing and report the results, or that they attend the GP to request tests such as pathology. In some cases, the practitioner may lodge a request for testing but only after the risks and benefits and cost have been explained and consent obtained from the client.
As part of the Treatment Plan supplements and/or other products may be recommended. At this point the client will be advised of how long it is recommended that they take the product and what will be the cost. If the client agrees then a prescription will lodged to enable them to log in online, make payment and arrange delivery of the items in their script. Most items can be prescribed in this way. Occasionally the client may be directed to where they can obtain items which don't require a prescription.
What if I am from a non-English speaking background?
Clients who do not speak or read the practice’s country of origin language, or who are more proficient in another language, or who have special communication needs are advised to bring a trusted support person, interpreter or technology to assist in communicating with the practitioner.
Do you offer emergency appointments?
In the event of an emergency please contact 000. For acute conditions, existing clients can contact the clinic for the practitioner to determine whether any consultation or treatment is recommended and the expected consultation length, method and cost if required. This will depend on practitioner availability. Many treatment options for acute conditions are kept onsite or a prescription can be lodged for products to be ordered online.
How many appointments will I need?
This is unique to the individual person and condition however the expected number and time between consults will form part of the initial treatment plan and will continue to be discussed at the time of any changes to the treatment plan or when commencing work on a new goal.
What are the client rights and responsibilities?
The client has the right to receive naturopathic care in a safe environment and a responsibility to provide accurate information to all their healthcare providers. The client has the right to refuse treatment once the expected benefits, risks and costs have been explained. The client has the right to provide feedback or complaint at any time. The client also has the right to access their information.
"The greatest wealth is health."
Virgil